On the 18th January 2023 the practice will be launching our new online consultation service-Patient Triage. This is a great way for you to contact our practice for non-urgent medical or admin requests. This will be accessible via our website. It is very simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.
*This service will only be available between 8:00 - 16:00
Please click here for further information.
We need adequate time in which to turn a medication request into a prescription at your selected pharmacy. We routinely manage this in 72 hours but do occasionally run behind.
Please be kind and allow AT LEAST 3 clear working days. We will try and respond to urgent requests and do our best to rectify any issues as fast as we can.
Unfortunately we are unable to take prescription requests over the phone as mistakes are more likely due to:
- Confusion with drug name pronunciation
- Errors made when writing out the request
Unfortunately,due to the high demand of prescription requests received daily, we are unable to provide confirmation of completed prescriptions. Please call your chosen pharmacy 48 hours after making your request to check collection availability.
For full information please click here
Our practice has signed up to SystmOnline, this service is a patient portal which allows you to request prescriptions and if enabled view your medical record.
Patients who wish to use this service will need to come to the surgery with ID so that we can issue you with a username and password.
- Click here to be redirected to the login page
Requesting online medical record (SAR)
- Email your request to the surgery, CAPCCG.firstname.lastname@example.org
- Online request through the online portal, if you need assitance there is a helpsheet below.
It is important to ensure that we have the correct contact details for you at all times. We use your details to:
- Send letters for appointments, often containing private and confidential information.
- Contact you with test results, if they are abnormal it is vital that we can contact you straight away.
- Invite you for national screening programmes e.g. Cervical Screening, Abdominal Aortic Screening, Breast Screening ect.
You can keep your details up to date via the following methods:
Please note we only accept written request for updating your details we do not accept them over the phone.
We will contact you by telephone, or by letter, only if a result is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal. If you wish to enquire about the results of your tests please telephone after 12pm.
Reception team can inform you if your test is normal or abnormal, they cannot give full breakdowns over the phone nor discuss what your results mean. If you wish to discuss further please request an appointment or send a request for results to be sent digitally to you.
Sample collection times: Monday to Friday 8.30am to 5pm. No collection on Weekends or Bank Holidays.
Statement of Fitness for Work Certificates
If you have been ill for 7 days or less you do not need to see a Doctor. You can complete a Self-Certification form yourself.
Many employers have their own self-certification forms. If your employer doesn’t have its own form you can download the Self Certification Form.
If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness To Work’ Certificates.
If you have been ill for more than 7 days, or you are requesting a Fitness for Work Certificate, please use the accurx form on the homepage.
We offer a full travel advice and immunisation service. If you are travelling abroad please complete and submit the travel form in plenty of time (we recommend 6-8 weeks) before your journey. This allows the Nurse to check your reccord and inform you of vaccinations you may/ may not need but also allow us time to order the vaccinations you need.
Please click here to find out more. Charges apply.
Clinics We Offer
We offer a range of specialist clinics under the NHS*, please contact reception for further information.
- Coil & Implant Clinics
- Joint Injections
- NHS Health Checks
- Diabetic Health Checks
- Asthma Clinics
- Smoking Cessation