Current Patients

Appointments

On the 18th January 2023 the practice launched our new online consultation service-Patient Triage. This is a great way for you to contact our practice for non-urgent medical or admin requests. This will be accessible via our website. It is very simple to fill out so please do give it a go if you need to contact us. Although the character count is limited on the form, please try to give as much specific and concise information as possible. We really think it is easier for most people than waiting on hold to speak to a receptionist. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call reception instead.

*This service will only be available between 8:00 - 13:00

Please click here for further information.

We appreciate that some people have found our new way of making appointments a challenge initially, but we hope now people feel confident they can communicate better with Woodlands Surgery through the Triage service. We are constantly looking at ways to improve our service but feel that triaging our appointment requests allows us to manage the increase in demand for appointments, which GP practices all over the country have noticed since the pandemic. NHS England have also encouraged GP practices to use more technology to aid communication with their patients. 

We cannot have the Patient Triage system open all day long as the doctors need time to be able to consult and keep on top of existing workload. If the Triage has closed for the day then, unless the medical request is urgent, please send in a request the next morning, when we have more staff available. If you feel you have an urgent medical problem, that needs to be dealt with that afternoon, then please contact our surgery by phone. The receptionists will take some details to allow the duty doctor to be able to prioritise the work. If the problem is not urgent for that day then you will be asked to fill in the online form the following day.

Contact Details

It is important to ensure that we have the correct contact details for you at all times. We use your details to:

  • Send letters for appointments, often containing private and confidential information.
  • Contact you with test results, if they are abnormal it is vital that we can contact you straight away.
  • Invite you for national screening programmes e.g. Cervical Screening, Abdominal Aortic Screening, Breast Screening ect.

You can keep your details up to date via the following methods:

Please note we only accept written request for updating your details we do not accept them over the phone.

Comms
test results

Results

We will contact you by telephone, or by letter, only if a result is abnormal and you require treatment or further investigations. You will not be contacted if your result is normal. If you wish to enquire about the results of your tests please telephone after 12pm.

Our reception team can inform you if your test is normal or abnormal, they cannot give full breakdowns over the phone nor discuss what your results mean. If you wish to discuss further please request an appointment or send a request for results to be sent digitally to you.

If you have full online access you can view your results here, or fill in a request form via the website here

Sample collection times: Monday to Friday 8.30am to 5pm. No collection on Weekends or Bank Holidays.

Statement of Fitness for Work Certificates

If you have been ill for 7 days or less you do not need to see a Doctor. You can complete a Self-Certification form yourself. 

Many employers have their own self-certification forms. If your employer doesn’t have its own form you can download the Self Certification Form. 

If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness To Work’ Certificates.

If you have been ill for more than 7 days, or you are requesting a Fitness for Work Certificate, please use the accurx form on the homepage.

sick note
Travel

Travel Health

We offer full travel advice and immunisations. If you are travelling abroad, please contact us 6-8 weeks prior to travelling to arrange a telephone consultation with one of specialised travel nurses. This provides enough time for our nurses to check your record and provide the relevant information whilst allowing enough time to order in any vaccinations required.

Please click here to find out more. Charges may apply.

 

 

Clinics We Offer

We offer a range of specialist clinics under the NHS*, please contact reception for further information. 

  • Coil & Implant Clinics
  • Joint Injections
  • Cryotherapy 
  • NHS Health Checks
  • Diabetic Health Checks
  • Asthma Clinics
  • Smoking Cessation
  • Physiotherapy
  • Social Prescriber
  • Health and Wellbeing Coach
  • Private medicals via prior arrangement
*please be aware that there is limited availability for these clinics at any one time

clinics

NHS Friends and Family

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Page last reviewed: 13 August 2020
Page created: 13 August 2020