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Appointments System

Our appointment system has been altered based on government guidance. We are unable to offer routine face to face appointments, we have therefore disabled booking via SystmOnline patient portal.

If you need an appointment please call 01223697600, a member of the reception team will ask for a brief description of the problem at hand and will offer a telephone or video appointment with a GP or Practice Nurse.

We will still see patients where clinically necessary, this will still require a remote consultation in the first instance.

Some nursing appointments will not require remote consultations in the first instance. Please speak to a member of reception for availability.

To limit the number of people in the surgery at any one time we ask that you attend the appointment on your own where possible, exceptions will be made if you have a carer or require a chaperone.

We ask that all patients and visitors to the practice wear a face covering at all times when in the building.

Attending your appointment

We have limited access into the building and ask that all patients use the entrance in the car park. (Down the ramp to the rear of the building.)

Staff will only be able to let you into the building 5 minutes prior to your appointment.

Upon arrival ring the intercom once, they will ask you who you are here to see so they can confirm your appointment and mark you as arrived. You will then be let into the building and directed to the appropriate waiting area.

Once you have finished your appointment please report back to the front desk so that a staff member can let you out of the building.

At busier times you may be asked to wait outside or in your car until your appointment time, this is so we can maintain social distancing in the waiting areas. We also ask that if you do have to wait you do not stand in the yellow box, this is to allow other patients to use the intercom safely.

Please #BeKind Woodlands Surgery thanks you for your patience and understanding while alterations are in place to keep patients and staff safe.

Cambs GP Network - Extended Access

Woodlands Surgery is now able to offer extra routine appointments to see a GP or Nurse in the evenings and at weekends. You can book an appointment through reception by calling 01223697600, they will confirm the time and location of the appointment.

Appointments on offer:

  • GP Consultations
  • Advanced Nurse Practitioner consultations
  • Nurse appointments offering dressings, asthma and diabetes reviews, contraception reviews, etc
  • Health Care Assistant appointments offering ear irrigation, wound care, blood test, etc

To cancel an appoitnment call 03300130030. 

For general enquiries email:



DoctorLink is your virtual health assistant that can be used to check your symptoms and book appointments.

Booking appointments is made easy through our simple website, accessible online through your computer or mobile device.

You can seek clinically approved medical advice around the clock.

It’s easy to use and free for all NHS patients. Simply follow this link HERE to open the symptom checker.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Ways to cancel:

  • Texting your initials and DOB to 07857 175945 (most suited if your appointment is in the next 24 hours)
  • Online Form (for use if your appointment is more than 24 hours away excluding weekends & public holidays)
  • Email (for use if your appointment is more than 24 hours away excluding weekends & public holidays)
  • Phone 01223697600 (please call after 11am to reschedule/cancel appointments as lines are quieter)

Please see our "Did Not Attend" policy page for full information

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.