How to Order Repeat Prescriptions
Medication requests are accepted via the following ways;
- Email- CAPCCG.Woodlands@nhs.net
- SystmOnline portal- click here to be redirected
- Online form- click here to be redirected.
- In person- the red prescription box is located at the basement entrance and will only be accessible while the surgery car park is open (Mon-Fri 8am-6pm)
- Via Post- send us your request and we can send your prescription back to you if you provide a stamped, self-addressed envelope. (Please allow for delays in posting time at weekends and bank holidays.)
- Via Pharmacy- If you are unable to request via the ways listed above contact your pharmacy and ask if they offer a service to request on your behalf.
Unfortunately we are unable to take prescription requests over the phone as mistakes are more likely due to:
- Confusion with drug name pronunciation
- Errors made when writing out the request
Queries & Collections
Please contact the surgery after 11:00 for prescriptions queries.
It can take up to 48 hours for your prescription to be ready. We will always try to ensure your prescription is ready as soon as possible, but we do say that 48 (working) hours is the maximum you will have to wait.
During Bank Holidays please allow extra time & hand your prescription in early. You should never leave it until the last minute to submit your prescription.
Making It Easier For You
- Good links with local pharmacies who collect from the surgery daily. Let us know which you would like to use & we can arrange for you to collect your medication directly.
- We offer batch prescriptions for suitable conditions. This is when we produce a number of prescriptions that your pharmacy holds. No more monthly requests to the surgery. You simply collect the medication.
- Pre-payment certificates are available to help with the cost of prescriptions. For more information please click HERE for further information & download an application form.
Electronic Prescribing Service
Prescriptions are sent electronically through our secure Electronic Prescribing Service (EPS).
What does this mean for you?
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
To find out more please click here.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- more information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.35
- 12-month prepayment certificate (PPC): £108.10
- 3-month PPC: £30.25
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a Pre-Payment Certificate.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.