Confidentiality

Staff

 

You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing will be said to anyone, including parents, other family members, care workers or teachers, without your permission. The only reason why we might want to consider passing on confidential information without your permission would be to protect either you or someone else from serious harm. In this situation, we would always try to discuss this with you first.

If you would like to discuss matters of a confidential nature, either with our receptionists or a member of the dispensary team, we have a side room available in reception for this purpose.

If you have any concerns or queries about confidentiality, please feel to ask a member of staff.

For information on how we handle your data click here.

IT

This practice is committed to preserving, as far as is practical, the security of data used by our information systems. This means that we will take all reasonable actions to;

Maintain the Confidentiality of all data within the practice by:

  • Ensuring that only authorised persons can gain access to our systems
  • Not disclosing information to anyone who has no right to see it

Maintain the integrity of all data within the practice by:

  • Taking care over input
  • Ensuring that all changes are reported and monitored
  • Checking that the correct record is on the screen before updating
  • Reporting all apparent errors and ensuring that they are resolved

Maintain the availability of all data by:

  • Ensuring that all equipment is protected from intruders
  • Ensuring that backups are taken at regular, predetermined intervals
  • Ensuring that contingency is provided for possible failure or equipment theft and that any such contingency plans are tested and kept up to date

Additionally we will take all reasonable measures to comply with our legal responsibilities under: